Membership
Cancel Subscription
To cancel your membership, please type the email address you used when you signed up to Welbeinguide.
FAQ'S
Why has my credit card been charged?
Cancel your membership
You are free to cancel your subscription at any time. There is no mandatory membership period. If you wish to terminate your membership all you have to do is click on the My Account tab. Once your subscription has been cancelled, no further charges will be made to your card. Cancellation does not, however, affect other services and/or benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €58.00 | Every 14 days |
| €29.00 | Every 7 days |
| €14.50 | Every 3 days |
I'd like to request a refund. What is your
policy?
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your welbeinguide.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the welbeinguide.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
